Blocking

Spam visitors can be blocked based on their ID or public IP address.

• Block by ID – The visitor is prevented from initiating a chat from the same browser unless they clear cookies or use incognito/private mode. In that case, starting a chat will still be possible.

• Block by IP – The visitor is blocked based on their IP address. Note that in some locations/offices, multiple people may share the same public IP, so caution is needed to avoid accidentally blocking other users.

• Expires at – After the block period ends, the visitor is automatically unblocked. By default, this is one day, but the agent can choose any duration.

• Agent Name – The name of the agent who initiated the block.

Go to the Blocked page and click the lock icon to block or unblock a visitor.

Block a Customer by IP: Go to the Blocked page, click the Block Customer lock icon, and select Block by IP.

Block a Customer by ID: During a live chat, click the Gear button and block the visitor.