Livecaller Guides
  • Management Console
    • Getting Started
      • Web Call
      • Co-browsing
      • Omni-Channel Inbox
    • Realtime dashboard
      • Tags Attach / Detach
    • Customer profiles
    • Inbox
      • Tag Management
      • Send Email
    • Live conversation
    • Blocked
    • Callbacks
    • Conversation history
      • Export to Excel
      • Export chat to PDF
    • Conversation Reports
    • How to transfer a chat
    • Working hours
    • Widget managemant
      • Pre-chat survey
      • Multi-language translation
      • Message typing preview
    • Chat shortcuts
    • General analytics
    • Agent Report
      • Agents performance
      • Response times
      • Availability
      • Satisfaction
      • Agent Activity
    • Notifications
      • Autoplay Policy
    • Integrations
      • Facebook Messenger
        • Meta Data Managment
      • Viber
      • Telegram
      • Email
      • WhatsApp
      • Instagram
    • Permission management
    • Chatbot
      • Events
      • Conditions
      • Actions
    • Automatic rules
    • Roadmap
  • Widget API
    • Javascript API
    • CSS
  • FAQ
    • Web call does not work?
    • How to change or translate widget texts?
    • How to remove "powered by livecaller.io"?
    • Timezone issues
    • Mobile app - iOS, Android
    • Does Livecaller support startups?
    • What is the duration for which information history is retained?
    • How to install?
    • Other Questions
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  1. FAQ

What is the duration for which information history is retained?

We retain chat history, call recordings, attached images, files, and all statistics on our servers for as long as your account remains active, which means you continue to pay on a monthly, yearly, or specific package basis.

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Last updated 1 year ago