> For the complete documentation index, see [llms.txt](https://docs.livecaller.io/livecaller/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.livecaller.io/livecaller/live-panel/tags-attach-detach.md).
# Tags Attach / Detach
### What are Tags in Live Chat?
Tags are labels used in live chat systems to organize, categorize, and manage conversations and visitors more efficiently. From a support perspective, tags help agents quickly understand the context of a chat, identify user needs, and prioritize or group conversations based on specific topics, issues, or statuses.
***
### Tag Features Overview
The system provides full tag management capabilities, including:
* Creating tags
* Editing tags
* Changing tag colors
* Archiving tags
* Creating tag types
* Exporting tags
* Assigning tags to visitors and chats
***
### Creating Tags
Users can create new tags to classify chats or visitors.
**Steps:**
1. Navigate to the Tags section.
2. Click on **“Add Tag”**.
3. Enter the tag name.
4. Select a color for the tag.
5. (Optional) Assign a tag type.
6. Save the tag.
***
### Archiving Tags
Tags that are no longer in use can be archived instead of deleted.
**Key points:**
* Archived tags are not visible in active use.
* They remain in the system for historical data.
* They can be restored if needed.
**Steps:**
1. Select the tag.
2. Click **“Archive”**.
***
### Exporting Tags
The system allows exporting tags for reporting or external use.
**Export includes:**
* Tag name
* Color
* Type
* Status (active/archived)
**Steps:**
1. Go to the Tags section.
2. Click **“Export”**.
3. Download the file.
{% columns %}
{% column %}
{% endcolumn %}
{% column %}
{% endcolumn %}
{% endcolumns %}
***
### Assigning Tags
Tags can be attached to both visitors and chats.
{% columns %}
{% column %}
{% endcolumn %}
{% column %}
{% endcolumn %}
{% endcolumns %}
***
### Benefits of Using Tags
* Faster chat categorization
* Improved team collaboration
* Better filtering and reporting
* Increased support efficiency
***
Tags are a simple but powerful tool that significantly improves workflow and organization within live chat support systems.
