> For the complete documentation index, see [llms.txt](https://docs.livecaller.io/livecaller/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.livecaller.io/livecaller/live-panel/tags-attach-detach.md).

# Tags Attach / Detach

### What are Tags in Live Chat?

Tags are labels used in live chat systems to organize, categorize, and manage conversations and visitors more efficiently. From a support perspective, tags help agents quickly understand the context of a chat, identify user needs, and prioritize or group conversations based on specific topics, issues, or statuses.

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### Tag Features Overview

The system provides full tag management capabilities, including:

* Creating tags
* Editing tags
* Changing tag colors
* Archiving tags
* Creating tag types
* Exporting tags
* Assigning tags to visitors and chats

<div align="left"><figure><img src="/files/wcYZW9MaALjN5B5EyDhq" alt="" width="563"><figcaption></figcaption></figure></div>

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### Creating Tags

Users can create new tags to classify chats or visitors.

**Steps:**

1. Navigate to the Tags section.
2. Click on **“Add Tag”**.
3. Enter the tag name.
4. Select a color for the tag.
5. (Optional) Assign a tag type.
6. Save the tag.

<div align="left"><figure><img src="/files/Gg04u0FE96Rrdt3fqRov" alt="" width="445"><figcaption></figcaption></figure></div>

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### Archiving Tags

Tags that are no longer in use can be archived instead of deleted.

**Key points:**

* Archived tags are not visible in active use.
* They remain in the system for historical data.
* They can be restored if needed.

**Steps:**

1. Select the tag.
2. Click **“Archive”**.

<div align="left"><figure><img src="/files/1p1aru6WpHqM8F3F9DXZ" alt="" width="563"><figcaption></figcaption></figure></div>

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### Exporting Tags

The system allows exporting tags for reporting or external use.

**Export includes:**

* Tag name
* Color
* Type
* Status (active/archived)

**Steps:**

1. Go to the Tags section.
2. Click **“Export”**.
3. Download the file.

{% columns %}
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{% endcolumn %}

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<div align="left"><figure><img src="/files/WBxVH16eE7PbPZt2NBrJ" alt="" width="314"><figcaption></figcaption></figure></div>
{% endcolumn %}
{% endcolumns %}

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### Assigning Tags

Tags can be attached to both visitors and chats.

{% columns %}
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<div align="left"><figure><img src="/files/erKaIZJA9dlexFj6lJFR" alt="" width="284"><figcaption></figcaption></figure></div>
{% endcolumn %}

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<div align="left"><figure><img src="/files/CJX9Dqxb0iDEqSIvZIgL" alt="" width="237"><figcaption></figcaption></figure></div>
{% endcolumn %}
{% endcolumns %}

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### Benefits of Using Tags

* Faster chat categorization
* Improved team collaboration
* Better filtering and reporting
* Increased support efficiency

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Tags are a simple but powerful tool that significantly improves workflow and organization within live chat support systems.