> For the complete documentation index, see [llms.txt](https://docs.livecaller.io/livecaller/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.livecaller.io/livecaller/services/ai-assistant.md).

# AI Assistant

**Digital Assistant** – built on large language models (LLM) of artificial intelligence. The AI assistant uses a **RAG (Retrieval-Augmented Generation)** system, which means it has dual intelligence, combining the creative capabilities of the LLM model with instant search functionality from a knowledge database.

**Steps to set up:**

1. **Create a Workspace**\
   Choose your AI provider (OpenAI, Anthropic, Google, etc.)
2. **Add Integration**\
   Select a text-generation model (e.g., GPT-4.1 for OpenAI)
3. **Create a Knowledge Base**\
   Upload a JSON file or manually add key-value pairs with your business data
4. **Create the Assistant**
   * Select your integration and knowledge base
   * Choose communication channels (WhatsApp, Facebook Messenger, Instagram, Telegram)
   * Enable functionalities (chat, recommendations, calls)
5. **Add System Instructions**\
   Write instructions that define your assistant’s behavior and tone