> For the complete documentation index, see [llms.txt](https://docs.livecaller.io/livecaller/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.livecaller.io/livecaller/services/business-phone-pbx.md).

# Business Phone – PBX

**Translation to English:**

**Business Phone** allows you to have live, two-way communication between an operator and a customer. This feature is built into the LiveCaller dashboard and offers several convenient functions:

* Receive and make client calls directly from the dashboard. You can also add (UDP) devices, enabling the use of third-party applications.
* Call logging and history management.
* **Interactive Voice Response (IVR)** – allows you to easily customize it for your company and helps effectively reduce busy lines.
* Chat integration – combining call and chat notes for better customer service.

The business phone provides a simple, innovative, and integrated way to communicate with clients, managing all calls in one place, which increases efficiency and customer satisfaction.

<figure><img src="/files/JTSnFCC8SuNmZa5riPaT" alt=""><figcaption></figcaption></figure>