> For the complete documentation index, see [llms.txt](https://docs.livecaller.io/livecaller/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.livecaller.io/livecaller/services/business-phone-pbx.md).

# Business Phone – PBX

**Translation to English:**

**Business Phone** allows you to have live, two-way communication between an operator and a customer. This feature is built into the LiveCaller dashboard and offers several convenient functions:

* Receive and make client calls directly from the dashboard. You can also add (UDP) devices, enabling the use of third-party applications.
* Call logging and history management.
* **Interactive Voice Response (IVR)** – allows you to easily customize it for your company and helps effectively reduce busy lines.
* Chat integration – combining call and chat notes for better customer service.

The business phone provides a simple, innovative, and integrated way to communicate with clients, managing all calls in one place, which increases efficiency and customer satisfaction.

<figure><img src="https://3442820265-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FpnyVksmZW86N5iVDiUvg%2Fuploads%2FDQzYJ7Kwziw1riY7k9MI%2Fimage.png?alt=media&amp;token=dd2020f6-302c-40c9-87c6-12919ec53e4d" alt=""><figcaption></figcaption></figure>