# Action

The **Action node** represents a step or task that the chat bot executes based on the events and conditions that have been evaluated. This is the execution point where the bot performs specific actions to respond to user questions, manage data, or interact with external systems.

<div align="left"><figure><img src="/files/JeW4syaI0MMjUMznriyy" alt=""><figcaption></figcaption></figure></div>

## Send Message

* It sends automatic text responses to users to provide information, instructions, or explanations.

<div align="left"><figure><img src="/files/DxoDvdeBG7ccltsaZ9og" alt="" width="563"><figcaption></figcaption></figure></div>

## Decision (Quick Replies)

Displays multiple-choice buttons for users. It is used to guide users correctly based on support categories and available options.

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## Decision Card

Displays options in a **visual card format**: with images, titles, descriptions, and links. Each card can include product photos, detailed text, URLs, and action buttons. It is used to showcase products, services, or rich content options.

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## Forward to Operator

It connects users to online support operators for resolving complex issues that require personal assistance.

<figure><img src="/files/BNUeQDPSFarRZ26VSfvG" alt=""><figcaption></figcaption></figure>

## Conversation End

The conversation session ends when the user's issues are resolved or the chat is concluded.

<figure><img src="/files/1nLZimKTk05zwoQvytwV" alt=""><figcaption></figcaption></figure>


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.livecaller.io/livecaller/services/chatbot/action.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.