# Client Feedback Template

{% hint style="info" %}
Available in **Enterprise** packages
{% endhint %}

<div align="left"><figure><img src="/files/sozob7IbXuOa4ppwzQHd" alt="" width="375"><figcaption></figcaption></figure></div>

<figure><img src="/files/jxkC1l7GyZcSS89ms8Dy" alt=""><figcaption></figcaption></figure>

## The following fields can be modified:

* **title** – Maximum 65 characters. URLs are not allowed.
* **subtitle** – Maximum 80 characters. URLs are not allowed.
* **button\_title** – Maximum 20 characters. URLs are not allowed.
* **question\_title** – Minimum 5 and maximum 85 characters. URLs are not allowed.
* **business\_privacy**
* **question\_placeholder** – Maximum 65 characters. URLs are not allowed.

## 24-hour limit

The standard message sending window is 24 hours from the user’s last message. It is recommended to send the template within this 24-hour period for a better user experience and faster responses.

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<figure><img src="/files/4XKDRQFhilgS6GwdeOCO" alt=""><figcaption></figcaption></figure>
{% endcolumn %}

{% column %}

<figure><img src="/files/OR4Zu79mU0pOQlvrnZE3" alt=""><figcaption></figcaption></figure>
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Redirect personal messages from Facebook to your LiveCaller inbox – keep all communications in one place and quickly respond to your users and leads. Using the Facebook app, you can read, manage, and reply to all personal messages directly from the inbox. No more switching between tabs or managing multiple queues.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.livecaller.io/livecaller/services/integrations/facebook-messenger/client-feedback-template.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.