Knowledge Base
Knowledge Base
The Knowledge Base is a built-in feature of the Live Chat system that allows companies to create, manage, and present helpful content to their users. It helps reduce support workload by providing instant answers through structured articles.
The Knowledge Base can be fully managed from the admin panel. It supports structured content organization, search functionality, and customizable appearance to match your product’s design.
Collections
Collections are used to group related articles.
Help organize content by categories (e.g., “Getting Started”, “Billing”, “FAQ”)
Improve navigation for end users
Each collection can contain multiple articles
Articles
Articles are individual pieces of content داخل the Knowledge Base.
Can include detailed explanations, guides, or answers
Belong to a specific collection
Fully searchable
General Settings
The Knowledge Base provides configurable settings available in the admin panel:
Name – Internal name of the Knowledge Base
Widget ID (optional) – Identifier for embedding or integration
Language – Default language (e.g., Georgian)
Live – Controls whether the Knowledge Base is publicly available
Private – Restricts access if enabled
Additional configuration sections:
Languages – Manage available languages
Reviews – Enable or manage article feedback
Domains – Restrict availability to specific domains
Styling
The Knowledge Base appearance can be customized to match your brand.
Header
Customize the top section of the Knowledge Base
Typically includes title, logo, or navigation
Hero Block
Main visual section
Can be used for highlighting important information or search
Footer
Bottom section customization
Useful for links, contact info, or branding
The Knowledge Base provides:
Structured content via Collections and Articles
Fast and efficient search
Flexible configuration through settings
Full visual customization with styling options
It is designed to improve customer self-service and reduce the load on support teams.
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