> For the complete documentation index, see [llms.txt](https://docs.livecaller.io/livecaller/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.livecaller.io/livecaller/services/knowledge-base.md).

# Knowledge Base

### Knowledge Base

The Knowledge Base is a built-in feature of the Live Chat system that allows companies to create, manage, and present helpful content to their users. It helps reduce support workload by providing instant answers through structured articles.

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The Knowledge Base can be fully managed from the admin panel. It supports structured content organization, search functionality, and customizable appearance to match your product’s design.

<figure><img src="/files/muSFqaeedS5NVFQNPQdh" alt=""><figcaption></figcaption></figure>

#### Collections

Collections are used to group related articles.

* Help organize content by categories (e.g., “Getting Started”, “Billing”, “FAQ”)
* Improve navigation for end users
* Each collection can contain multiple articles

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#### Articles

Articles are individual pieces of content داخل the Knowledge Base.

* Can include detailed explanations, guides, or answers
* Belong to a specific collection
* Fully searchable

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### General Settings

The Knowledge Base provides configurable settings available in the admin panel:

* **Name** – Internal name of the Knowledge Base
* **Widget ID (optional)** – Identifier for embedding or integration
* **Language** – Default language (e.g., Georgian)
* **Live** – Controls whether the Knowledge Base is publicly available
* **Private** – Restricts access if enabled

Additional configuration sections:

* **Languages** – Manage available languages
* **Reviews** – Enable or manage article feedback
* **Domains** – Restrict availability to specific domains

<div align="left"><figure><img src="/files/NjjVbLgpaRF4fl4svXWj" alt="" width="375"><figcaption></figcaption></figure></div>

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### Styling

The Knowledge Base appearance can be customized to match your brand.

#### Header

* Customize the top section of the Knowledge Base
* Typically includes title, logo, or navigation

#### Hero Block

* Main visual section
* Can be used for highlighting important information or search

#### Footer

* Bottom section customization
* Useful for links, contact info, or branding

<div align="left"><figure><img src="/files/xTiO3kIw2cjHEZONSIh1" alt="" width="375"><figcaption></figcaption></figure></div>

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The Knowledge Base provides:

* Structured content via Collections and Articles
* Fast and efficient search
* Flexible configuration through settings
* Full visual customization with styling options

It is designed to improve customer self-service and reduce the load on support teams.