> For the complete documentation index, see [llms.txt](https://docs.livecaller.io/livecaller/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.livecaller.io/livecaller/template-responses.md).

# Template Responses

**Chat Shortcuts (Canned Responses)** are pre-written replies that can be used quickly and easily to respond to common questions or situations. They provide a consistent and efficient way to manage frequently asked questions or common issues. They also help agents deliver uniform and accurate information to users.

{% embed url="<https://youtu.be/FMMZyD48zdY>" %}