Current Sessions

Waiting List You can monitor in real time the number of users in the queue requesting a chat or call. You can prioritize users based on their waiting time and start a conversation with them by selecting them directly from the waiting list. This allows you to manage effectively and respond to user inquiries in a timely manner.

Currently Served This feature allows you to monitor ongoing conversations in real time and control their progress. You can analyze the duration of conversations separately by user, department, and agent. This information can be used to evaluate the performance of different teams or agents, identify areas that need improvement, and implement necessary changes.