# Current Sessions

**Waiting List**\
You can monitor in real time the number of users in the queue requesting a chat or call. You can prioritize users based on their waiting time and start a conversation with them by selecting them directly from the waiting list. This allows you to manage effectively and respond to user inquiries in a timely manner.

**Currently Served**\
This feature allows you to monitor ongoing conversations in real time and control their progress. You can analyze the duration of conversations separately by user, department, and agent. This information can be used to evaluate the performance of different teams or agents, identify areas that need improvement, and implement necessary changes.

<figure><img src="/files/PDwmswNi1wchrCvpaVx7" alt=""><figcaption></figcaption></figure>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.livecaller.io/livecaller/current-sessions.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.