Bug Reporting

Bug Reporting Instruction

This documentation helps all new clients provide bug information correctly so that our team can resolve issues quickly.

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What is the purpose?

At the very first stage of interacting with a customer, it is essential to collect accurate information about potential bugs. This enables:

• Quick identification of the problem

• Timely updates/fixes

• Stable and uninterrupted service operation

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What information do we request about a bug?

When you discover a bug, please provide us with the following details:

1. A brief description of the problem

What is not working?

2. Where does the problem occur?

Please provide:

• The page URL (if available)

• Which browser/device is being used

• Operating system (e.g., Windows, MacOS, iOS, Android)

3. Steps to Reproduce the Bug (Step‑by‑Step)

For example:

• I go to the Dashboard

• Click Add Widget

• Click Save

• The changes are not saved

4. Screenshots or Videos

To better understand the bug, it is recommended to provide:

• Screenshot

• Screen recording (e.g., Loom, OBS, or your phone’s camera)

This helps us understand exactly what is happening.

5. How to Submit This Information?

Please send all the details listed in points 1–4 to the following email: [email protected]

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What happens next?

Our technical team will:

• Review the information you provided

• Reproduce the issue

• Fix the problem or get back to you with questions for additional information

• Keep you updated on the status until the issue is resolved