> For the complete documentation index, see [llms.txt](https://docs.livecaller.io/livecaller/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.livecaller.io/livecaller/onboarding/bug-reporting.md).

# Bug Reporting

## Bug Reporting Instruction

This documentation helps all new clients provide bug information correctly so that our team can resolve issues quickly.

***

#### 1. What is not working?

Briefly describe the problem and **what you expected to happen**.

**Example:**

> The message is not being sent. I click the Send button, but the message is not sent.

#### 2. How can we reproduce the issue?

Provide the steps that lead to the problem.

**Example:**

1. Open the Dashboard
2. Open a Conversation
3. Attach a PDF file
4. Click Send
5. The file is not sent

#### 3. What type of data is affected?

If the issue is related to specific data, please provide its type.

For example:

* Text message
* PNG / JPG image
* PDF / DOCX file
* Video / audio
* File size
* Specific channel - Webchat, WhatsApp, Messenger, Email, etc.

#### 4. Provide relevant IDs

If the issue is related to a specific object, please provide its ID.

For example:

* Conversation ID
* Visitor ID
* User ID
* Widget ID
* Message ID
* Any other relevant ID

Providing the ID, when available, can significantly help us locate and reproduce the issue faster.

#### 5. Where does the issue occur?

Please provide:

* Page URL, if available
* Browser and device
* Operating system

#### 6. Screenshot or video

If possible, please provide a screenshot or screen recording.

If an **Error Message** is displayed, please include a screenshot or the exact error message text.

#### Where to send the report?

Please send the information listed above, along with any relevant screenshots or videos, to:

[**hello@livecaller.io**](mailto:hello@livecaller.io)\
\
**Enterprise customers can also report bugs in a designated Slack channel.**

The more accurately the issue is described, the faster we can reproduce and resolve it.

***

## What happens next?

Our technical team will:

* Review the information you provided
* Reproduce the issue
* Fix the problem or get back to you with questions for additional information
* Keep you updated on the status until the issue is resolved