# Bug Reporting

## Bug Reporting Instruction

This documentation helps all new clients provide bug information correctly so that our team can resolve issues quickly.

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## What is the purpose?

At the very first stage of interacting with a customer, it is essential to collect accurate information about potential bugs. This enables:

* Quick identification of the problem
* Timely updates/fixes
* Stable and uninterrupted service operation

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## What information do we request about a bug?

When you discover a bug, please provide us with the following details:

#### 1. A brief description of the problem

What is not working?

#### 2. Where does the problem occur?

Please provide:

* The page URL (if available)
* Which browser/device is being used
* Operating system (e.g., Windows, MacOS, iOS, Android)

#### 3. Steps to Reproduce the Bug (Step‑by‑Step)

For example:

* I go to the Dashboard
* Click **Add Widget**
* Click **Save**
* The changes are not saved

#### **4.** Screenshots or Videos

To better understand the bug, it is recommended to provide:

* Screenshot
* Screen recording (e.g., Loom, OBS, or your phone’s camera)

This helps us understand exactly what is happening.

#### 5. How to Submit This Information?

Please send all the details listed in points 1–4 to the following email: [**hello@livecaller.io**](mailto:hello@livecaller.io)

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## What happens next?

Our technical team will:

* Review the information you provided
* Reproduce the issue
* Fix the problem or get back to you with questions for additional information
* Keep you updated on the status until the issue is resolved