# Services

**Online Chat**\
A simple and intuitive chat window that enables real-time communication with website visitors through text messages.

**Integrations**\
LiveCaller integrates Facebook Messenger, WhatsApp, Instagram, Viber, Telegram, and Email — all messages in one unified space, ensuring fast responses and centralized communication.

**AI Digital Assistant**\
An intelligent assistant that responds to customer inquiries 24/7 using artificial intelligence training and natural language processing (NLP).

**Chatbot**\
A menu-based chatbot that provides users with information through predefined options. Users make selections using buttons, numbers, or keywords, and the chatbot responds or performs actions based on those selections.

**Co-browsing**\
Allows an operator to collaborate with the customer in real time, share the screen, assist with filling out forms, completing orders, or navigating complex interfaces.

**Knowledge Base**\
An organized collection of information and/or a digital library that users can search independently. In the context of customer support, this may be a website or document containing frequently asked questions (FAQ), guides, or policies. Users search by keywords or topics. It is a static, efficient, and simple way for customers to find answers on their own through search.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.livecaller.io/livecaller/services.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.