Online Chat
Online chat is an effective communication method that integrates into an organization’s website and enables real-time interaction with customers. The system operates directly within the browser environment, eliminating the need to install additional software. This functionality significantly increases service efficiency and the level of customer satisfaction.
Functional Capabilities
Fast Communication Messages are exchanged instantly, reducing waiting times and increasing service responsiveness.
Easy and Fast Integration The system is activated by adding a small script to the website, after which it automatically manages the entire operational process.
Simplified User Interface The chat window opens with a single action, and the design is optimized to ensure convenient and efficient communication.
24/7 Availability The service is available continuously. Support can be provided either by human operators or by AI-based automated service during non-working hours.
File Sharing Users can upload and send files (documents, images, and more), simplifying the resolution of complex issues.
Conversation History Archiving All dialogues are stored, enabling decisions to be made based on previous interactions and improving service quality.
Multi-Operator Support The system allows multiple communication sessions to be handled simultaneously, with full automation of queue and priority management.
Department Routing Based on the content of the customer’s request, conversations can be redirected to the appropriate department (e.g., sales, technical support).
Feedback Collection After the conversation ends, customers can rate the quality of service, providing an important source of metrics for service improvement.
Data Protection and Security All data is processed in compliance with international security standards, including encryption during both transmission and storage.
Additional Capabilities – AI Integration
The system supports the integration of artificial intelligence, including:
Automated customer service
Response recommendations for operators
Analytical evaluation of communication quality and efficiency
This module enables organizations to achieve a high standard of service with minimal human resources.
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