# Inbox

## General Description

Inbox is a unified, flexible, and modernized space where an operator manages all incoming company chats—whether from a website-embedded widget, social networks, or email. Inbox is designed to give the operator full control and convenience on a single screen.

***

<div align="left"><figure><img src="/files/HT2Li13P9EamSlMnLk1r" alt=""><figcaption></figcaption></figure></div>

## Main Sections of the Inbox

<div align="left"><figure><img src="/files/bXEoNyiVX8Erz5CsoiJ9" alt=""><figcaption></figcaption></figure></div>

#### 👤 You

This section displays only the chats that are specifically assigned to you.\
Here you can:

* Reply to chats assigned to you
* View chat history
* Transfer the chat to another operator
* Manage the chat status

***

#### 🟢 Open

Here you can see all active chats that currently require a response.
\
It is used for quick reactions and managing ongoing communication.

***

#### 📂 All

The **All** section includes:

* All active company chats
* Inactive chats
* Closed conversations

The operator can:

* View any chat
* Open chat details
* Join a conversation if needed

***

#### ✅ Closed

The **Closed** section displays all closed chats.\
Here you can:

* Filter closed chats
* View details of past conversations
* Analyze chat history

***

#### 🚫 Spam

In the **Spam** section, the following are automatically placed:

* Chats from blocked users
* Unwanted or spam messages

This helps the operator keep the Inbox clean and efficient.

***

<figure><img src="/files/hjFk627XWoWdNP7f6JWO" alt=""><figcaption></figcaption></figure>

## Chat Management from the Inbox

From the central Inbox window, the operator can:

* Send and receive messages in real time
* View the full chat history
* Work on multiple chats simultaneously

Everything happens in one space, without switching between screens.

***

## Multichannel Communication (Omnichannel)

Inbox consolidates messages from:

* Website-embedded chat widgets
* Social networks
* Email

For the operator, it doesn’t matter where the message came from—everything appears in a unified Inbox.

***

<div align="left"><figure><img src="/files/cTeO4TH6CG8b7IVv88Ph" alt=""><figcaption></figcaption></figure></div>

## User Detailed Information (Details Panel)

On the right side of the Inbox, the operator can see the full information of the user:

#### **Visitor Data**

* Name
* ID
* Mobile Number
* Location (City, Country)
* Device
* Operating System (OS)
* Browser
* Tags (both user and specific chat tags)

#### **Conversation Info**

* Chat ID
* Status (Open / Closed)
* Chat start time
* Chat end time

#### Notes/Tags

The operator can:

* Add internal Notes/Tags
* Leave comments for other operators

<div align="left"><figure><img src="/files/pcFm6mLivEgwhEoq0uOC" alt=""><figcaption></figcaption></figure></div>

#### **Conversation History**

* List of previous chats
* Duration of each chat
* Time and status

This helps the operator quickly understand the user’s history and context.

***

#### ✅ **Main Advantages of the Inbox**

* All chats in one place
* Complete context about the user
* Quick response
* Flexible distribution among operators
* Clean and manageable working environment


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.livecaller.io/livecaller/inbox.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.