Inbox
General Description
Inbox is a unified, flexible, and modernized space where an operator manages all incoming company chats—whether from a website-embedded widget, social networks, or email. Inbox is designed to give the operator full control and convenience on a single screen.
Main Sections of the Inbox
👤 You
This section displays only the chats that are specifically assigned to you. Here you can:
Reply to chats assigned to you
View chat history
Transfer the chat to another operator
Manage the chat status
🟢 Open
Here you can see all active chats that currently require a response. It is used for quick reactions and managing ongoing communication.
📂 All
The All section includes:
All active company chats
Inactive chats
Closed conversations
The operator can:
View any chat
Open chat details
Join a conversation if needed
✅ Closed
The Closed section displays all closed chats. Here you can:
Filter closed chats
View details of past conversations
Analyze chat history
🚫 Spam
In the Spam section, the following are automatically placed:
Chats from blocked users
Unwanted or spam messages
This helps the operator keep the Inbox clean and efficient.
Chat Management from the Inbox
From the central Inbox window, the operator can:
Send and receive messages in real time
View the full chat history
Work on multiple chats simultaneously
Everything happens in one space, without switching between screens.
Multichannel Communication (Omnichannel)
Inbox consolidates messages from:
Website-embedded chat widgets
Social networks
Email
For the operator, it doesn’t matter where the message came from—everything appears in a unified Inbox.
User Detailed Information (Details Panel)
On the right side of the Inbox, the operator can see the full information of the user:
Visitor Data
Name
ID
Mobile Number
Location (City, Country)
Device
Operating System (OS)
Browser
Tags (both user and specific chat tags)
Conversation Info
Chat ID
Status (Open / Closed)
Chat start time
Chat end time
Notes/Tags
The operator can:
Add internal Notes/Tags
Leave comments for other operators
Conversation History
List of previous chats
Duration of each chat
Time and status
This helps the operator quickly understand the user’s history and context.
✅ Main Advantages of the Inbox
All chats in one place
Complete context about the user
Quick response
Flexible distribution among operators
Clean and manageable working environment
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