Live Panel

Our live panel provides you with a centralized platform where you can manage agent performance and receive real-time insights into every aspect of your online customer engagement. Through our system, you can easily monitor and evaluate performance and key metrics in real time. This allows you to always stay in control of customer interactions and make informed decisions to improve them.

Active Conversation – The number of conversations currently being handled by agents. Awaiting – The number of conversations currently in the queue and waiting for an agent’s response. Missed Conversation – The number of conversations missed during the current week. Answered Conversation – The number of conversations answered during the current week. Avg. Response Time – The average response time for all answered conversations in the current week. Live Conversations – Details of conversations that are currently ongoing (either queued or being actively handled). Latest Closed Conversations – See how many users you have served recently and whether any were missed. Users Online, Away, Offline – The number of agents by their current status. Number of Conversations – Measures the total number of interactions between users and customer support agents. Conversation Duration – Measures the amount of time an agent spends talking with a user. Top 3 Users by Number of Conversations – Identifies the top three agents with the highest number of user interactions. This is used to highlight the most active and engaged agents.