# Session Report
The **Session Report** page provides operators with advanced search and filtering capabilities for effective analysis of past conversations. This feature allows you to find specific chats based on various criteria.
**Advanced Filtering**\
Operators can refine their search results using multiple filters, such as:
* **Session ID** – Search for a specific session using its unique identifier.
* **Users (Operator)** – Filter conversations based on the participating operator.
* **Visitors** – Search sessions related to specific visitors.
* **IP Address** – Find sessions based on visitors’ IP addresses.
* **Departments** – Filter sessions by department.
* **Channel** – Filter by the communication channel used.
* **Duration** – Search based on session duration.
* **Tags** – Sessions associated with specific tags.
* **Status** – Filter by session status.
* **Ended By** – Determine who ended the conversation (operator or visitor).
Click the **"Add Filter"** button to filter conversations based on specific criteria.
## **Customizable Table View**
Operators can personally customize the table using the **Columns** button, which allows enabling the following fields:
* **Users** – Shows which operator is handling the conversation.
* **Status** – Reflects the current status of the conversation.
* **Phone** – Includes the client’s phone number.
* **Email** – Displays the email address associated with the conversation.
* **Conversation ID** – Lists the unique identifier of each conversation.
* **Visitor** – Shows the visitor involved in the conversation.
* **IP Address** – Displays the visitor’s IP address.
* **Department** – Indicates the department managing the conversation.
* **Channel** – Shows the communication channel used.
* **Channel Line** – Reflects the specific line within the selected channel.
* **Queue Time** – Displays the time the visitor spent in the queue.
* **Talk Time** – Shows the actual duration of the conversation.
* **Total Time** – Represents the total interaction time.
* **Tags** – Displays tags used for classification.
* **Started** – Shows when the conversation started.
* **Ended** – Indicates when the conversation ended.
* **Ended By** – Shows who ended the conversation – the operator or the visitor.
## Date Filtering
Use the **Calendar** function to select a specific date range. Set the start and end dates with exact times to narrow down the displayed chats.
Using the **Conversation Reports** feature, operators can effectively manage and analyze user interactions, ensuring better service and operational improvements.
