Livecaller Guides
  • Management Console
    • Getting Started
      • Web Call
      • Co-browsing
      • Omni-Channel Inbox
    • Realtime dashboard
      • Tags Attach / Detach
    • Customer profiles
    • Inbox
      • Tag Management
      • Send Email
    • Live conversation
    • Blocked
    • Callbacks
    • Conversation history
      • Export to Excel
      • Export chat to PDF
    • Conversation Reports
    • How to transfer a chat
    • Working hours
    • Widget managemant
      • Pre-chat survey
      • Multi-language translation
      • Message typing preview
    • Chat shortcuts
    • General analytics
    • Agent Report
      • Agents performance
      • Response times
      • Availability
      • Satisfaction
      • Agent Activity
    • Notifications
      • Autoplay Policy
    • Integrations
      • Facebook Messenger
        • Meta Data Managment
      • Viber
      • Telegram
      • Email
      • WhatsApp
      • Instagram
    • Permission management
    • Chatbot
      • Events
      • Conditions
      • Actions
    • Automatic rules
    • Roadmap
  • Widget API
    • Javascript API
    • CSS
  • FAQ
    • Web call does not work?
    • How to change or translate widget texts?
    • How to remove "powered by livecaller.io"?
    • Timezone issues
    • Mobile app - iOS, Android
    • Does Livecaller support startups?
    • What is the duration for which information history is retained?
    • How to install?
    • Other Questions
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  1. Management Console

Inbox

PreviousCustomer profilesNextTag Management

Last updated 1 year ago

Have instant access to all customer messages from different channels. Unite Inbox from Facebook Messenger, Viber & Telegram together with Web Chat. It’s not just improving your first response rate, it also gives you availability to control all communication from one dashboard.

On the Inbox page you can create and attach tags to the customers.