Live conversation

Waiting List

You can monitor the real-time number of customers waiting in the queue, whether they are requesting a chat or a call. You can prioritize customers based on their waiting time and initiate a conversation with them by simply selecting them from the waiting list. This allows you to efficiently manage and respond to customer inquiries in a timely manner.

Currently Served

This feature allows you to monitor the current number of ongoing conversations in real-time and track their progress. You can analyze the duration of these conversations separately by customer, department, and agent. This information can be used to evaluate the performance of different teams or agents, identify areas for improvement and make adjustments as needed.