Facebook Messenger

Route private messages from Facebook to your LiveCaller inbox — keeping all of your customer communications in one place and enabling you to respond faster to your leads and users. With the Facebook app, you can read, manage and respond to all private messages right from your inbox. No more switching tabs or managing multiple queues.

Customer Feedback Template

• Following fields can be changed:

  • title - Max 65 chars allowed. No URLs

  • subtitle - Max 80 chars allowed. No URLs

  • button_title - Max 20 chars allowed. No URLs

  • question_title - Min 5 chars and Max 85 chars allowed. No URLs

  • business_privacy

  • question_placeholder - Max 65 chars allowed. No URLs

• 24 hour restriction

  The standard messaging window for sending the template to a user is 24 hours after the user's last message. We encourage you to send the template within the 24 hour window for better customer experience and response rates.