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  1. Management Console
  2. Agent Report

Availability

PreviousResponse timesNextSatisfaction

Last updated 2 years ago

  • Online - total time that agent was logged in the dashboard and was online.

  • Away - total time that agent was logged in the dashboard and was away.

  • Offline - total time that agent was not logged in to the dashboard.

note: Agent can be either online or away while using the dashboard, if agent logged out or closed the browser he is considered offline.