Livecaller Guides
  • Management Console
    • Getting Started
      • Web Call
      • Co-browsing
      • Omni-Channel Inbox
    • Realtime dashboard
      • Tags Attach / Detach
    • Customer profiles
    • Inbox
      • Tag Management
      • Send Email
    • Live conversation
    • Blocked
    • Callbacks
    • Conversation history
      • Export to Excel
      • Export chat to PDF
    • Conversation Reports
    • How to transfer a chat
    • Working hours
    • Widget managemant
      • Pre-chat survey
      • Multi-language translation
      • Message typing preview
    • Chat shortcuts
    • General analytics
    • Agent Report
      • Agents performance
      • Response times
      • Availability
      • Satisfaction
      • Agent Activity
    • Notifications
      • Autoplay Policy
    • Integrations
      • Facebook Messenger
        • Meta Data Managment
      • Viber
      • Telegram
      • Email
      • WhatsApp
      • Instagram
    • Permission management
    • Chatbot
      • Events
      • Conditions
      • Actions
    • Automatic rules
    • Roadmap
  • Widget API
    • Javascript API
    • CSS
  • FAQ
    • Web call does not work?
    • How to change or translate widget texts?
    • How to remove "powered by livecaller.io"?
    • Timezone issues
    • Mobile app - iOS, Android
    • Does Livecaller support startups?
    • What is the duration for which information history is retained?
    • How to install?
    • Other Questions
Powered by GitBook
On this page
  1. Management Console

Agent Report

PreviousGeneral analyticsNextAgents performance

Last updated 2 years ago

An agent report provides information about the activities and performance of a particular agent or group of agents. This report can include data such as the number of chats / calls made, the average chat / call duration, and other relevant metrics. Agent reports can be used to evaluate the performance of individual agents, to identify areas for improvement, and to track progress over time. They can also be used to identify top-performing agents, who can then be used as examples for other agents to emulate.