Chat shortcuts

Chat shortcuts(Canned responses) are pre-written responses that can be quickly and easily used to respond to common questions or situations. They are used to provide a consistent and efficient way to handle frequently asked questions or common issues. They can also help to ensure that agents provide consistent and accurate information to customers. However, it's important to note that canned responses should not be overused, and it's always important to personalize the response and make sure that the response is appropriate for the specific customer and the specific situation.