Blocked
Spam visitors can be blocked based by there id or public IP address
- Blocking by ID - visitor will be blocked from initiating a chat from the same browser, unless they clear the cookies or initiate the chat from incognito / private tabs, in such case they will be allowed
- Blocking by IP - visitor will be blocked based on their IP address, take into consideration that Public IP may be shared on some specific location / offices so use this option with caution or you may risk blocking other visitors as well.
- Expires at - after the expiration date visitor will be unblocked automatically. By default it is one day, but agent can select any range in the future.
- Agent Name - name of an Agent who initiated the blocking of the visitor.
Go to the Blocked page and press padlock icon for blocking or unblocking the visitor
Block customer by IP: navigate to the Blocked page, press "Block Customer" padlock icon and choose block by ip.
Block customer by ID: During live chat conversation press Gear button and Block the visitor.
Last modified 9mo ago