Message typing preview

This feature allows agents to see what customers are typing in real-time. Everything that your customers are typing is visible to you before they send it over. You can search for an answer faster and respond in seconds.

Feature is available for Enterprise package

Overall, this feature can give your agents the necessary time to analyse the situation and provide an accurate answer faster

Before the customer clicks the "Send" button, you have a chance to see in real-time what the customer is typing