Actions

Action node represents a step or task that the chatbot performs based on the decisions made from the evaluation of events and conditions. It's the execution point where the chatbot takes specific actions to respond to user inquiries, manage data, or interact with external systems.

Send Message

• Sends automated text responses to provide information, instructions, or explanations to customers.

Decision (Quick Replies)

• Displays multiple choice buttons for customers to select from. Used to guide users through support categories and options.

Decision Card

• Presents visual card-based options with images, titles, descriptions, and links. Each card can include product photos, detailed text, URLs, and action buttons. Used for showcasing products, services, or rich content options.

Transfer To Operator

• Connects customers with live human support agents for complex issues requiring personal assistance.

Close Conversation

• Ends the chat session when customer issues are resolved or conversation is complete.