Flows

You have the ability to create custom call flows according to your needs and priorities. These flows determine how calls are routed, how operators are addressed, and how communication with customers is managed.

The system includes Interactive Voice Response (IVR), which allows you to:

• Automatically route calls to the correct department.

• Give customers quick options based on the type of service they need.

• Reduce operator workload and improve service efficiency.

• Create multi-step navigation, including menus, voice messages, and automated responses.

IVR and custom Flows let you configure calls so that customer communication is fast, efficient, and convenient.

If you want, I can also make a diagram showing an example IVR flow with menus and call routing — it makes understanding flows much easier. Do you want me to do that?