Condition

The Condition node works as a decision point, where the bot evaluates certain criteria or rules based on incoming data or context. This evaluation helps the chatbot determine the appropriate action for a given situation.

• Browser Condition – Checks which browser the user is using so that the bot can respond or behave appropriately if needed.

• Business Hours Condition – Checks whether it is within business hours, allowing the bot to provide correct responses for working and non-working times.

• Routing Condition – Determines which flow or path the conversation should follow based on the user’s message.

• Language Condition – Checks the user’s language settings so the bot can respond in the correct language.

• Routing Department Condition – Determines which department the conversation should go to (e.g., Support, Sales).

• Page URL Condition – Checks which page of the website is open, so the bot can display relevant information for that page.