Training Data

Adding training data to the knowledge base.

Manual entry method

How does it work?

You can manually add training data by creating individual key-value pairs directly in the knowledge base interface.

Process:

1. Navigate to the Knowledge Base: Open your created knowledge base.

2. Add Key-Value Pairs: Click “Add New Entry.”

3. Enter Information:

   • Key: The topic or question (e.g., “iPhone 16 Pro price”)

   • Value: The answer or information (e.g., “$999 starting price”)

4. Save Entry: Confirm and save each pair.

5. Repeat: Continue adding entries one by one.

Recommended for:

• Small amounts of data

• Quick updates

• Simple question-answer pairs

• Initial setup with basic information

Translation to English:

Key: "Return Policy" Value: "30-day return policy with receipt"

Key: "Shipping Cost" Value: "Free delivery on orders over $50"

Key: "Support Hours" Value: "24/7 chat support, phone support from 9:00 to 21:00"

JSON ატვირთვის მეთოდი

How does it work?

Upload a structured JSON file that contains all your training data at once. The system will process the entire file and automatically import all key-value pairs.

Process:

1. Prepare the JSON File: Create a properly formatted JSON file.

2. Navigate to the Knowledge Base: Open your knowledge base.

3. Upload Option: Select “Upload JSON.”

4. Select File: Choose your JSON file from your computer.

5. Import: The system will automatically process all entries.

Example of JSON Structure:

{
  "Products": {
    "iphone_16_pro": {
      "Price": "$999",
      "Stock": "In Stock",
      "Warranty": "1 year"
    }
  },
  "Policy": {
    "Return Policy": "30 days",
    "Shipping Policy": "Free on orders over $50"
  },
  "Support": {
    "Working Hours": "24/7 chat, 9:00-21:00 phone",
    "Email": "[email protected]"
  }
}